Braze Success Plans

Count on us every step of the way.

From day one, Braze is here to support your business with the people and resources that you need—because your success is our success.

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Always-on, whenever and wherever you are.

With customer success managers and technical support around the globe, our team is dedicated to helping your business deliver more value, more quickly. Whether that's quickly answering a question, resolving an issue, or providing industry guidance and expertise—we've got your back.

Braze Core

Every Braze customer has access to online resources, our vibrant customer community, and our team of technical and strategy experts.

Explore on-demand resources to learn how to begin boosting your customer engagement strategy

Reach out to Braze experts for help on strategy, tactics, and technical support from our award winning global team

Connect with our global community to share knowledge, insights, and best practices

Discover Braze Learning

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Braze Select

Grow and accelerate your business with a dedicated, named customer success manager. Access everything in Braze Core plus:

Design your engagement strategy with support from industry insights from your named Braze expert

Get guidance and enablement strategies from our team on the latest solutions and product releases

See Benchmarks Guide

Braze Premier

Deepen your Braze partnership to take your customer engagement to the next level. Build on everything in Braze Select plus:

Get even more proactive guidance from Braze experts and leadership to achieve your goals

Around the clock support, 24/7, 365 days a year—so you can focus on what matters most

A named senior success advocate to handle escalation and feedback, while guiding you on additional strategies

Braze Absolute

Get the highest level of Braze support from across the business. Leverage everything in Braze Premier plus:

Reach your highest potential with frequent success touchpoints, incremental business reviews, and executive level support from our team.

Mitigate risks with the fastest support response times in any tier

Hear What Customers Say

"She [Franca] is really involved in our CRM projects and helps us to find the best way to achieve our day-to-day objectives as well as our long-term projects!"