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Resources/Webinars & Events

Events and Webinars

Check out our upcoming events, on and offline.

Upcoming Events Past Events

The State of Customer Engagement in EMEA 2025: Maturity in Motion

Ready to level up your customer engagement game? Join us for a lively discussion as we unpack the 2025 EMEA Customer Engagement Review! We’ll dive into the current state of customer engagement maturity in the region, see how that tracks to global counterparts, and explore how brands can turn challenges into opportunities for a competitive advantage. Our expert panel will share insights on: Who’s really steering the customer engagement ship (hint: it’s not always marketing!). The hurdles to experimentation—like time and resources—that many brands face. The tricky world of data integration and crafting that elusive single customer profile needed to achieve emotionally resonant messaging. Join us for a fun and informative session that will equip you with the tools to enhance your customer engagement strategy and drive sustainable growth and loyalty. Let’s get engaged!

State of Customer Engagement 2025: LATAM Edition

¿Sientes que tus campañas de marketing no están alcanzando los resultados que te gustaría? ¿O que tal vez los mensajes que estás enviando no son lo suficientemente relevantes para tu audiencia? No estás solo: el 85% de los ejecutivos de marketing en todo el mundo sienten lo mismo. Para conectarse con los clientes, las marcas necesitan entender el lenguaje digital de sus consumidores. Esta y otra información valiosa están disponibles en el Informe de Compromiso del Cliente 2025 elaborado por Braze. Únete a nosotros el 21 de mayo para el primer webinar de Braze en Latin America, y acompaña de primera mano los principales insights que el informe ofrece exclusivamente para el mercado de marketing de Latin America. Nuestros Braze Experts Toby Fox y Tomas Taiana estarán listos para desglosar y compartir los resultados más importantes de nuestra investigación, además de mostrar cómo empresas que son referencias en sus respectivos sectores están asegurando el éxito de sus métricas a través de estrategias personalizadas basadas en datos y creatividad. Lo que aprenderás: Cómo moldear tus mensajes integrando contenido y tecnología; La importancia de construir confianza a través de la transparencia en la personalización avanzada; Mejorar la experiencia del cliente con ayuda de la IA. *Fuente: Informe Global Customer Engagement Review de 2025 No pierdas esta oportunidad: 21 de mayo 11:00 a.m. CST ¡Te esperamos allí!

Customer Engagement for Lifetime Loyalty: Top 3 Retail Trends in 2025

May 15, 2025 at 9am PT / 12pm ET In partnership with Shoppers' expectations are rising, and retailers must keep up—with the quality of their products and services and how they engage with shoppers at all points in their browsing and buying journey, be it in-store, online, and across devices, apps, and websites. With the technology and rich data at hand to provide those experiences, the time is now for retailers to elevate their game. Join us on Thursday, May 15, as we examine key customer engagement trends from our latest research that retail marketers should focus on in 2025 as they tackle new challenges with building customer loyalty, lifetime value (LTV), and more. What you'll learn: Trends shaping customer engagement in retail in 2025, including how retailers can deliver next-level "phygital" experiences that customers have come to expect Strategies for analyzing data more efficiently for personalization Best practices for internal experimentation and collaboration

The State of Customer Engagement in EMEA 2025: Maturity in Motion

Ready to level up your customer engagement game? Join us for a lively discussion as we unpack the 2025 EMEA Customer Engagement Review! We’ll dive into the current state of customer engagement maturity in the region, see how that tracks to global counterparts, and explore how brands can turn challenges into opportunities for a competitive advantage. Our expert panel will share insights on: Who’s really steering the customer engagement ship (hint: it’s not always marketing!). The hurdles to experimentation—like time and resources—that many brands face. The tricky world of data integration and crafting that elusive single customer profile needed to achieve emotionally resonant messaging. Join us for a fun and informative session that will equip you with the tools to enhance your customer engagement strategy and drive sustainable growth and loyalty. Let’s get engaged!

State of Customer Engagement 2025: LATAM Edition

¿Sientes que tus campañas de marketing no están alcanzando los resultados que te gustaría? ¿O que tal vez los mensajes que estás enviando no son lo suficientemente relevantes para tu audiencia? No estás solo: el 85% de los ejecutivos de marketing en todo el mundo sienten lo mismo. Para conectarse con los clientes, las marcas necesitan entender el lenguaje digital de sus consumidores. Esta y otra información valiosa están disponibles en el Informe de Compromiso del Cliente 2025 elaborado por Braze. Únete a nosotros el 21 de mayo para el primer webinar de Braze en Latin America, y acompaña de primera mano los principales insights que el informe ofrece exclusivamente para el mercado de marketing de Latin America. Nuestros Braze Experts Toby Fox y Tomas Taiana estarán listos para desglosar y compartir los resultados más importantes de nuestra investigación, además de mostrar cómo empresas que son referencias en sus respectivos sectores están asegurando el éxito de sus métricas a través de estrategias personalizadas basadas en datos y creatividad. Lo que aprenderás: Cómo moldear tus mensajes integrando contenido y tecnología; La importancia de construir confianza a través de la transparencia en la personalización avanzada; Mejorar la experiencia del cliente con ayuda de la IA. *Fuente: Informe Global Customer Engagement Review de 2025 No pierdas esta oportunidad: 21 de mayo 11:00 a.m. CST ¡Te esperamos allí!

Customer Engagement for Lifetime Loyalty: Top 3 Retail Trends in 2025

May 15, 2025 at 9am PT / 12pm ET In partnership with Shoppers' expectations are rising, and retailers must keep up—with the quality of their products and services and how they engage with shoppers at all points in their browsing and buying journey, be it in-store, online, and across devices, apps, and websites. With the technology and rich data at hand to provide those experiences, the time is now for retailers to elevate their game. Join us on Thursday, May 15, as we examine key customer engagement trends from our latest research that retail marketers should focus on in 2025 as they tackle new challenges with building customer loyalty, lifetime value (LTV), and more. What you'll learn: Trends shaping customer engagement in retail in 2025, including how retailers can deliver next-level "phygital" experiences that customers have come to expect Strategies for analyzing data more efficiently for personalization Best practices for internal experimentation and collaboration

The State of Customer Engagement in EMEA 2025: Maturity in Motion

Ready to level up your customer engagement game? Join us for a lively discussion as we unpack the 2025 EMEA Customer Engagement Review! We’ll dive into the current state of customer engagement maturity in the region, see how that tracks to global counterparts, and explore how brands can turn challenges into opportunities for a competitive advantage. Our expert panel will share insights on: Who’s really steering the customer engagement ship (hint: it’s not always marketing!). The hurdles to experimentation—like time and resources—that many brands face. The tricky world of data integration and crafting that elusive single customer profile needed to achieve emotionally resonant messaging. Join us for a fun and informative session that will equip you with the tools to enhance your customer engagement strategy and drive sustainable growth and loyalty. Let’s get engaged!

Upcoming Events and Webinars

State of Customer Engagement 2025: LATAM Edition

State of Customer Engagement 2025: LATAM Edition

State of Customer Engagement 2025: Brazil Edition

State of Customer Engagement 2025: Brazil Edition

Customer Engagement for Lifetime Loyalty: Top 3 Retail Trends in 2025

Customer Engagement for Lifetime Loyalty: Top 3 Retail Trends in 2025

The State of Customer Engagement in EMEA 2025: Maturity in Motion

The State of Customer Engagement in EMEA 2025: Maturity in Motion

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