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REPORT|March 23, 2026

The Art of Luxury Customer Engagement: Creating lasting impressions that transcend expectations

Luxury marketing is evolving. To meet the needs of both brand loyalists and newcomers that value sustainability, ethical practices, and longevity, brands need to deliver digital experiences that match the ones customers have in stores.

Using personalized cross-channel experiences to elevate interactions is a huge opportunity for luxury brands wishing to connect more deeply with their customers. So, how can they get started? Find out in The Art of Luxury Customer Engagement.

In this exclusive Braze review, uncover:

  • Strategies to elevate your luxury brand marketing on every channel
  • What the growing luxury audience looks like
  • How to connect with new customers
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