Braze Technical Support
Depending on your Support contract, Braze Technical Support Hours of Operation are from 9am-5pm SGT, 9am-5pm GMT, or 8am-8pm US ET, Monday - Friday, excluding Braze Recognized Holidays. For issues logged outside of these hours, you should anticipate a response on the next business day
United States
January 1, 2025 – New Year's Day
January 20, 2025 – Martin Luther King Jr. Day
January 29, 2025 – Lunar New Year
February 17, 2025 – Presidents' Day
May 26, 2025 – Memorial Day
June 19, 2025 – Juneteenth
July 4, 2025 – Independence Day
September 1, 2025 – Labor Day
November 11, 2025 – Veteran's Day
November 27, 2025 – Thanksgiving Day
November 28, 2025 – Day after Thanksgiving
December 24, 2025 – Christmas Eve
December 25, 2025 – Christmas Day
December 31, 2025 – New Year's Eve
Singapore
January 1, 2025 – New Year's Day
January 29, 2025 – Chinese New Year
January 30, 2025 – Chinese New Year
March 31, 2025 – Hari Raya Puasa
April 18, 2025 – Good Friday
May 1, 2025 – Labour Day
May 12, 2025 – Vesak Day
June 6, 2025 – Hari Raya Haji (Observed)
August 8, 2025 – National Day (Observed)
October 20, 2025 – Deepavali
December 24, 2025 – Christmas Eve
December 25, 2025 – Christmas Day
December 31, 2025 – New Year's Eve
United Kingdom
January 1, 2025 – New Year's Day
April 18, 2025 – Good Friday
April 21, 2025 – Easter Monday
May 5, 2025 – Early May Bank Holiday
May 26, 2025 – Spring Bank Holiday
June 19, 2025 – Juneteenth
August 25, 2025 – Summer Bank Holiday
November 11, 2025 – Remembrance Day
December 24, 2025 – Christmas Eve
December 25, 2025 – Christmas Day
December 26, 2025 – Boxing Day
December 31, 2025 – New Year's Eve
Brazil
January 1, 2025 – New Year's Day
March 3, 2025 – First Day of Carnival
March 4, 2025 – Second Day of Carnival
March 5, 2025 – Third Day of Carnival
April 18, 2025 – Good Friday
April 21, 2025 – Tiradentes
May 1, 2025 – Labor Day
June 19, 2025 – Feast of Corpus Christi
July 9, 2025 – State Rebellion
November 20, 2025 – Black Awareness Day
December 24, 2025 – Christmas Eve
December 25, 2025 – Christmas Day
December 31, 2025 – New Year's Eve
Romania
January 1, 2025 – New Year's Day
January 2, 2025 – Year End Observed
January 6, 2025 – Feast of the Theophany
January 7, 2025 – Synaxis of Saint John the Baptist
January 24, 2025 – Unification Day
April 18, 2025 – Orthodox Good Friday
April 21, 2025 – Orthodox Easter Monday
May 1, 2025 – Labour Day
June 9, 2025 – Orthodox Whit Monday
August 15, 2025 – Assumption of Mary
December 1, 2025 – Great Union Day
December 25, 2025 – Christmas Day
December 26, 2025 – Second Day of Christmas
December 31, 2025 – New Year's Eve
Japan
January 1, 2025 – New Year's Day
January 2, 2025 – Year End Observed
January 3, 2025 – Year End Observed
January 13, 2025 – Coming of Age Day
February 11, 2025 – National Foundation Day
February 24, 2025 – Emperor's Birthday (Observed)
March 20, 2025 – Vernal Equinox Day
April 29, 2025 – Shōwa Day
May 5, 2025 – Children's Day
May 6, 2025 – Greenery Day (Observed)
July 21, 2025 – Marine Day
August 11, 2025 – Mountain Day
September 15, 2025 – Respect for the Aged Day
September 23, 2025 – Autumn Equinox Day
October 13, 2025 – Sports Day
November 3, 2025 – Culture Day
November 24, 2025 – Labour Thanksgiving Day (Observed)
December 30, 2025 – Year-end Observed
December 31, 2025 – New Year's Eve