Customizing landing page URLs
Learn how to customize your landing page URLs with your company’s brand, by connecting your domain to your Braze workspace.
How it works
When you connect your domain to Braze, it will be used as the default domain for all landing pages. For example, if you connect the subdomain forms.example.com, your landing page URLs would now be forms.example.com/holiday-sale.
Custom domain deletion is coming soon. Contact your customer success manager if you need to remove your domain.
Connecting your domain to Braze
To connect a domain to your Braze account, have an administrator follow the steps below.
- Go to Settings > Landing Page Settings.
- Enter the domain you want to connect and select Submit. For example,
forms.example.com. - Copy and paste the TXT and CNAME records into the DNS settings of your domain provider.
- Return to the Braze dashboard to verify the connection.
Depending on your domain provider, the connection can take up to 48 hours. When the process is complete, we’ll start using your custom domain for your landing pages in the Braze dashboard.
DNS resources
Listed below are resources for creating and managing DNS records with commonly used domain providers. If you’re using a different provider, refer to that provider’s documentation or contact their support team for information.
| Domain provider | Resources |
|---|---|
| Bluehost | DNS Records Explained DNS Management Add Edit or Delete DNS Entries |
| Dreamhost | How do I add custom DNS records? |
| GoDaddy | Add a CNAME record |
| Cloudflare | Manage DNS records |
| Squarespace | Adding custom DNS settings |
Troubleshooting
My domain connection failed
Verify that your domain was entered correctly and that it matches what you submitted to Braze from your domain provider account. If it’s correct and matches, check the TXT and CNAME records provided by Braze. They should match the records you entered into your domain provider account.
Frequently asked questions
Can I connect multiple subdomains to my workspace or connect one subdomain to multiple workspaces?
No, you currently can only connect one subdomain to a workspace.
Can I use the same subdomain that I currently use for my main website or my sending domain?
No, you can’t use subdomains that are already in use. While these subdomains are valid, they can’t be used for landing pages if they are already assigned to other purposes or have DNS records that conflict with the required CNAME records.
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