Notification preferences

If you would like to monitor the messaging and activity in your company account, you can choose to set up specific notifications and select where they go.

The Notification Preferences page is where you can configure who (if anyone) receives notifications about your company. You can configure who should receive notifications about campaign delivery or technical errors. You can also specify recipients for the weekly analytics report. For most notifications, Braze supports email and webhook channels.

To access this page, go to Settings > Admin Settings > Notification Preferences.

Available notifications

The following table lists available notifications:

Notification	Description	Available notification channels
AWS Credential Errors	Notifies recipients when Braze receives an error while attempting to use your Amazon Web Services credentials for a data export. This also includes credential error notifications for Google Cloud Services and Azure (Microsoft Cloud Services).	Email, Webhook
Campaign Automatically Stopped	Notifies recipients when Braze has stopped a campaign.	Email
Campaign Interaction Expiration	Notifies recipients about any campaign that is due for campaign interaction data expiration, along with any information about segments, campaigns, or Canvases that reference it in a retargeting filter and were used to send a message in the previous 30 days.	Email
Campaign/Canvas Updated	Notifies recipients when an active campaign/canvas is updated or deactivated, as well as when an inactive campaign/canvas is reactivated or when drafts are launched.	Email
Canvas Interaction Expiration	Notifies recipients about any Canvas that is due for Canvas interaction data expiration, along with any information about segments, campaigns, or Canvases that reference it in a retargeting filter and were used to send a message in the previous 30 days.	Email
News Feed Card Published/Live	Notifies recipients when News Feed cards are scheduled or published.	Email, Webhook
Push Credential Errors	Notifies recipients when an app’s push credentials are invalid and when an app’s push credentials are expiring soon.	Email, Webhook
Scheduled Campaign Sent/Not Sent	Notifies recipients when scheduled campaigns begin sending or when scheduled campaigns attempt to send but have no eligible users to send to.	Email, Webhook
Scheduled Campaign Limit Met	Notifies recipients when the limit for a recurring scheduled campaign has been reached.	Email, Webhook
Scheduled Campaign Finished Sending	Notifies recipients when a scheduled campaign has finished sending.	Email, Webhook
Weekly Analytics Report	Sends a summary of the past week’s workspace activity to recipients every Monday. Recipients receive a summary for each workspace that they belong to.	Email

Weekly analytics reporting

Braze optionally sends a weekly report via email to individuals you designate within your company every Monday at 5 am EST. You can select the custom events to be included in the weekly report from Data Settings > Custom Events.

You may select up to five events to be included in your weekly report:

Slack incoming webhook integration

Slack has an incoming webhook app that allows messages to be posted from external sources into Slack. To get started, open the incoming webhook app.

1. Select the Slack channel that you’d like the notifications to go to and click Add Incoming Webhooks Integration.
   
   
   
   Slack will generate a URL that you’ll need to enter into Braze for the notifications that you wish to receive.
   
   
2. Copy the Webhook URL.
   
   
   
   
3. Navigate to the Notification Preferences tab in Company Settings.
   
   
4. Select the notification that you wish to enable for Slack. Or, if you have multiple notifications that you want to send to this Slack channel, use Bulk Add to add the webhook to multiple notifications.
   
   
   
   
5. Enter the URL that Slack generated for you.

That’s it! You should start receiving notifications about your company on this Slack channel. You can also check out Slack’s help article on this topic: Sending messages using Incoming Webhooks.