Contact information
This page covers important information for admins on managing your company’s contact information and time zone in Braze.
To access this page, go to Settings > Admin Settings > Contact Information.
If you’re using the older navigation, select your account dropdown and go to Company Settings > Contact Information.
This page is where you can manage your company’s contact information and time zone. Make sure to hit Save before you leave the page!
Consequences of switching your time zone
Switching time zones can cause some data discrepancies around the point when the time zone was changed. If someone switches their time zone, we make a good faith effort to convert things over accurately, but it is not always a perfect conversion. You may notice a discontinuity in your data, where it may switch between time zones.
If you choose to switch your time zone, you may experience a variety of consequences, including:
- While campaigns scheduled for specific times in specific locations (such as 9 pm Eastern Time) will run properly on schedule until edited, both campaign analytics and future campaign schedules will be affected by the change.
- Any card scheduling that is not assigned to local time may be affected, with active cards potentially appearing as finished or the other way around.
- Segmentation filters of the form “Has done X before/after
Date” will have the time adjusted because the initial date will now be localized in Pacific Time.
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