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SQL Segment Extensions use cases

Use the search bar or the checkboxes below to browse sample SQL Segment Extension queries.

Select users by how many times an event has occurred

Select users that opened a certain email campaign more than once in the past.

This also works for in-app message capping by the number of impressions, such as selecting users with more than three impressions as a segment exclusion on the same campaign.

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SELECT user_id FROM "USERS_MESSAGES_EMAIL_OPEN_SHARED"
WHERE campaign_api_id='8f7026dc-e9b7-40e6-bdc7-96cf58e80faa'
GROUP BY user_id
HAVING count(*) > 1

Select users that performed an action and sum up a property value

Select users that made a bet on sports with the sum of all of their bets being greater than a certain amount.

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select user_id from "USERS_BEHAVIORS_CUSTOMEVENT_SHARED"
where name='Bet On Sports'
group by 1 having sum(get_path(parse_json(properties), 'amount')) > 150

Select users based on how many times an event occurred in a time range

Select users with more than three email opens in the last 30 days.

This also works for determining the engagement levels of users, such as highly responsive users across different channels.

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SELECT user_id, COUNT(DISTINCT id) AS num_emails_opened
FROM USERS_MESSAGES_EMAIL_OPEN_SHARED
WHERE to_timestamp_ntz(time) >= DATEADD(day, -30, CURRENT_TIMESTAMP()) AND to_timestamp_ntz(time) <= CURRENT_TIMESTAMP()
GROUP BY user_id;
HAVING COUNT(DISTINCT id) > 3

Select users that recorded at least one event across multiple time ranges

Select users that made a purchase in each of the last four quarters. This user segment can be used with audience sync to identify high-value lookalike customers for acquisition.

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ELECT DISTINCT user_id
FROM USERS_BEHAVIORS_PURCHASE_SHARED
WHERE to_timestamp_ntz(time) >= DATEADD(day, -90, CURRENT_TIMESTAMP()) AND to_timestamp_ntz(time) <= CURRENT_TIMESTAMP()
INTERSECT
SELECT DISTINCT user_id
FROM USERS_BEHAVIORS_PURCHASE_SHARED
WHERE to_timestamp_ntz(time) >= DATEADD(day, -180, CURRENT_TIMESTAMP()) AND to_timestamp_ntz(time) <= DATEADD(day, -91, CURRENT_TIMESTAMP())
INTERSECT
SELECT DISTINCT user_id
FROM USERS_BEHAVIORS_PURCHASE_SHARED
WHERE to_timestamp_ntz(time) >= DATEADD(day, -270, CURRENT_TIMESTAMP()) AND to_timestamp_ntz(time) <= DATEADD(day, -181, CURRENT_TIMESTAMP())
INTERSECT
SELECT DISTINCT user_id
FROM USERS_BEHAVIORS_PURCHASE_SHARED
WHERE to_timestamp_ntz(time) >= DATEADD(day, -365, CURRENT_TIMESTAMP()) AND to_timestamp_ntz(time) <= DATEADD(day, -271, CURRENT_TIMESTAMP());

Select any purchase with certain properties

Select customers that made any purchase that contains the property “type = shops” in 14 days.

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SELECT
user_id
FROM
USERS_BEHAVIORS_PURCHASE_SHARED
WHERE
product_id IS NOT NULL
AND
get_path(
parse_json(properties),
'propertyname'
) = 'propertyvalue'
AND
to_timestamp_ntz(time) >= DATEADD(day, -14, CURRENT_TIMESTAMP())
AND
to_timestamp_ntz(time) <= CURRENT_TIMESTAMP()
GROUP BY 1
HAVING COUNT(id) > 0;

Select users that were sent a message that wasn’t delivered

Select users that have been sent an SMS campaign or Canvas, but the message did not make it to the carrier. For example, the message might have been stopped by a queue overflow.

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SELECT
user_id
FROM
USERS_MESSAGES_SMS_SEND_SHARED
WHERE
CANVAS_ID='63067c50740cc3377f8200d5'
AND TO_PHONE_NUMBER NOT IN (SELECT TO_PHONE_NUMBER FROM USERS_MESSAGES_SMS_CARRIERSEND_SHARED WHERE CANVAS_ID='63067c50740cc3377f8200d5')
GROUP BY 1
HAVING COUNT(id) > 0;

Find all SMS messages that were sent but didn’t reach the carrier because of queue overflow

This can be repurposed for other types of messages sent from a particular Canvas that weren’t delivered.

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SELECT
user_id
FROM
USERS_MESSAGES_SMS_SEND_SHARED
WHERE
CANVAS_ID='id pulled from URL'
AND TO_PHONE_NUMBER NOT IN (SELECT TO_PHONE_NUMBER FROM USERS_MESSAGES_SMS_CARRIERSEND_SHARED WHERE CANVAS_ID='id pulled from URL')
GROUP BY 1
HAVING COUNT(id) > 0;

CANVAS_ID is the number after /canvas/ in your Canvas URL.

Select users that made any purchase with a property array containing a specific value

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SELECT DISTINCT EXTERNAL_USER_ID
FROM "USERS_BEHAVIORS_PURCHASE_SHARED",
LATERAL FLATTEN(input=>parse_json(properties):modifiers) as f
WHERE f.VALUE::STRING = 'Bacon'

Find all users that had multiple 30003 errors and 0 deliveries

That is helpful for solving situations when you want to stop sending to users that are failing to receive messages but aren’t getting marked as invalid because they don’t have the required error code. You can either retarget these users to update their phone number or unsubscribe them.

This query uses the incremental editor and looks for users with three or more rejected sends in the last 90 days and zero deliveries.

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SELECT
  $date(time), user_id, COUNT(id)
FROM
  USERS_MESSAGES_SMS_REJECTION_SHARED
WHERE
  provider_error_code = '30003' 
  AND
  time > $start_date
    AND TO_PHONE_NUMBER NOT IN (SELECT TO_PHONE_NUMBER FROM USERS_MESSAGES_SMS_DELIVERY_SHARED)
GROUP BY 1, 2;

Find users with specific event properties and event counts in a time range

Find users that meet the following conditions simultaneously:

  • Transacted a total value greater than $500 (the sum of multiple Transact events)
  • Transacted at the mall Funan
  • Transacted more than three times in the past 90 days
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SELECT
USER_ID
FROM
USERS_BEHAVIORS_CUSTOMEVENT_SHARED
WHERE
TIME > $start_date
AND NAME = 'Transact'
AND get_path(parse_json(properties), 'mall') = 'Funan'
GROUP BY
USER_ID
HAVING
SUM(get_path(parse_json(properties), 'total_value')) > 500
AND COUNT(*) > 3

Select users whose most recent session was on a specific device model

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select user_id, external_user_id, device_id, platform, os_version, device_model, to_timestamp(max(time)) last_session
from users_behaviors_app_sessionstart
where app_group_id = ''
and date_trunc(day, to_timestamp(time)) <= to_timestamp('2023-08-07')
and device_model = ''
group by user_id, external_user_id, device_id, platform, os_version, device_model

Find users that selected the second button of an in-app message in a specific time range

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SELECT DISTINCT USER_ID, to_timestamp_ntz(time)
FROM USERS_MESSAGES_INAPPMESSAGE_CLICK_SHARED
WHERE to_timestamp_ntz(time) >= '2023-08-03'::timestamp_ntz
AND to_timestamp_ntz(time) <= '2023-08-09'::timestamp_ntz
AND BUTTON_ID = '1'
AND CAMPAIGN_ID = '64c8cd9c4d38d13091957b1c'

Find users that purchased in each of the last three calendar months

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SELECT DISTINCT user_id
FROM USERS_BEHAVIORS_PURCHASE_SHARED
WHERE to_timestamp_ntz(time) >= '2023-09-01'::timestamp_ntz
AND to_timestamp_ntz(time) <= '2023-09-30'::timestamp_ntz
INTERSECT
SELECT DISTINCT user_id
FROM USERS_BEHAVIORS_PURCHASE_SHARED
WHERE to_timestamp_ntz(time) >= '2023-10-01'::timestamp_ntz
AND to_timestamp_ntz(time) <= '2023-10-31'::timestamp_ntz
INTERSECT
SELECT DISTINCT user_id
FROM USERS_BEHAVIORS_PURCHASE_SHARED
WHERE to_timestamp_ntz(time) >= '2023-11-01'::timestamp_ntz
AND to_timestamp_ntz(time) <= '2023-11-30'::timestamp_ntz;

Select users that completed a custom event with a specific property when property is an integer

Sending a message to users that watched a series in the last six months and are about to leave the platform.

The property is the title ID; you would otherwise need to include 100+ title IDs in a filter. The incremental Segment Extension can be optimized for cost and you can specify the date range in the header.

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SELECT 
  $date(time), 
  USER_ID, 
  COUNT(*)
FROM 
  USERS_BEHAVIORS_CUSTOMEVENT_SHARED
WHERE 
  TIME > $start_date
  AND NAME = 'event name'
  AND (PARSE_JSON(PROPERTIES):property_name::INT) IN (1, 2)
GROUP BY 
  1, 2;

Find the average number of emails a user receives daily

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WITH user_email_counts AS (
  SELECT 
    USER_ID,
    COUNT(*) AS total_emails,
    DATEDIFF(day, MIN(TO_DATE(DATE_TRUNC('day', TO_TIMESTAMP_NTZ(TIME)))), MAX(TO_DATE(DATE_TRUNC('day', TO_TIMESTAMP_NTZ(TIME))))) AS days
  FROM USERS_MESSAGES_EMAIL_SEND_SHARED
  GROUP BY USER_ID
  HAVING COUNT(USER_ID) > 1
),

-- Then, calculate the average number of emails received by each user daily
user_daily_average AS (
  SELECT 
    USER_ID,
    days,
    CASE 
      WHEN days = 0 THEN total_emails  -- If the user received all emails in one day, the average for that user is the total number of emails
      ELSE total_emails / days  -- Otherwise, it's the total number of emails divided by the number of days
    END AS daily_average
  FROM user_email_counts
)

-- The total daily average is the average of all users
SELECT 
  AVG(daily_average)
FROM user_daily_average;

Find the average number of emails a user receives weekly

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WITH user_email_counts AS (
  SELECT 
    USER_ID,
    COUNT(*) AS total_emails,
    DATEDIFF(week, MIN(TO_DATE(DATE_TRUNC('week', TO_TIMESTAMP_NTZ(TIME)))), MAX(TO_DATE(DATE_TRUNC('week', TO_TIMESTAMP_NTZ(TIME))))) AS weeks
  FROM USERS_MESSAGES_EMAIL_SEND_SHARED
  GROUP BY USER_ID
  HAVING COUNT(USER_ID) > 1
),

-- Then, calculate the average number of emails received by each user weekly
user_weekly_average AS (
  SELECT 
    USER_ID,
    CASE 
      WHEN weeks = 0 THEN total_emails  -- If the user received all emails in the same week, the average is the total number of emails
      ELSE total_emails / weeks  -- Otherwise, it's the total number of emails divided by the number of weeks
    END AS weekly_average
  FROM user_email_counts
)

-- The total weekly average is the average of all users
SELECT 
  AVG(weekly_average) AS average_weekly_emails
FROM user_weekly_average;
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