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Accessing your account

This article covers how to get your Braze account, how to log in after being granted access, and how to troubleshoot your dashboard access and dashboard performance.

If you are your company’s first Braze user and logging in for the first time, you will receive a welcome email from @alerts.braze.com asking you to confirm your email and log in on the first day of your contract.

After confirming your account, you can add additional users from the Company Users page of your dashboard. All users will receive an email asking them to confirm their account after they have been added.

If you aren’t the first user on your company’s Braze account, contact your company’s Braze account administrator and ask them to create your account. You will then receive a welcome email from @alerts.braze.com asking you to confirm your email and log in.

Logging in

Let’s talk about how to log in, whether it’s the first time or the millionth! If you are your company’s first user, follow the guidance in the preceding section. If not, you can log in after your company’s Braze admin creates your account.

You can either log in from the Braze.com home site, or just use your dashboard URL that corresponds to your specific Braze instance. For your convenience, Braze has several single sign-on (SSO) options such as:

Supported browsers

The Braze dashboard supports the following browsers:

  • Chrome (version 87 or newer)
  • Firefox (version 85 or newer)
  • Safari (version 15.4 or newer)
  • Edge (version 87 or newer)

If your Braze dashboard says you have an unexpected error and your browser console tool shows the error ReferenceError: structuredClone is not defined, your browser is outdated. If this error keeps reoccurring, uninstall and reinstall your browser.

Troubleshooting

Resetting your password

To reset your password, select the Forgot your password? link on the dashboard login page. You’ll be prompted to input your email to receive a link to reset your password.

Dashboard login with "Forgot your password?" prompt.

Clearing your browser cache and cookies

If you’re having issues with dashboard performance, such as your dashboard or segment performance list not loading, try clearing your browser cache and cookies by following the steps for your respective browser.

If clearing your browser cache and cookies doesn’t resolve your issues, contact Support.

Accessing the drag-and-drop editor

For most Braze users, the drag-and-drop editor should load. However, if you’re using a VPN or are behind a firewall, you may need to allowlist a domain. Contact your IT administrator to check that *.bz-rndr.com is allowlisted.

The editor may experience loading issues due to the following:

  • Transient error: These are temporary failures that may affect connectivity, communication, or data transfer. Fortunately, they typically resolve on their own without requiring significant intervention, as they’re often caused by short-lived conditions and do not indicate systemic problems.
  • Major error: This may involve an underlying infrastructure or product issue. You can check our Braze system status page as we are likely aware of the situation and actively working to resolve it.
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