Accessing your account
If you are your company’s first Braze user and logging in for the first time, you will receive a welcome email from @alerts.braze.com asking you to confirm your email and log in on the first day of your contract.
Once you have confirmed your account you can add additional users from the Company Users page of your dashboard. All users will receive an email asking them to confirm their account after they have been added.
If you are not the first user on your company’s Braze account, reach out to your company’s Braze account administrator and ask them to create your account. You will then receive a welcome email from @alerts.braze.com asking you to confirm your email and log in.
Logging in
Now that you’ve established where you need to log in, let’s talk about how to log in, whether it’s the first time or the millionth! If you are your company’s first user, follow the guidance in the preceding section. If not, feel free to log in after your company’s Braze admin creates your account.
You can either log in from the Braze.com home site, or just use your dashboard URL that corresponds to your specific Braze instance. For your convenience, Braze has several single sign-on (SSO) options such as:
After you log into Braze with SSO, you can no longer use your password to log into the dashboard.
Resetting your password
To reset your password, select the Forgot your password? link on the dashboard login page. You’ll be prompted to input your email to receive a link to reset your password.
Supported browsers
The Braze dashboard supports the following browsers:
- Chrome (version 87 or newer)
- Firefox (version 85 or newer)
- Safari (version 15.4 or newer)
- Edge (version 87 or newer)
If your Braze dashboard says you have an unexpected error and your browser console tool shows the error ReferenceError: structuredClone is not defined, your browser is outdated. If this error keeps reoccurring, uninstall and reinstall your browser.
Browser cache and cookies
If you’re having issues with dashboard performance, such as your dashboard or segment performance list not loading, try clearing your browser cache and cookies by following the steps for your respective browser.
Clearing cookies will log you out, so unsaved work will be lost.
- Clear cache & cookies in Chrome
- Clear cookies in Safari on Mac
- Clear cookies and site data in Firefox
- Delete all cookies in Microsoft Edge
If clearing your browser cache and cookies doesn’t resolve your issues, contact Support.
Access to drag-and-drop editor
For most Braze users, the drag-and-drop editor should load. However, if you’re using a VPN or are behind a firewall, you may need to allowlist a domain. Contact your IT administrator to check that *.bz-rndr.com is allowlisted.
The editor may experience loading issues due to the following:
- Transient error: These are temporary failures that may affect connectivity, communication, or data transfer. Fortunately, they typically resolve on their own without requiring significant intervention, as they’re often caused by short-lived conditions and do not indicate systemic problems.
- Major error: This may involve an underlying infrastructure or product issue. You can check our Braze system status page as we are likely aware of the situation and actively working to resolve it.
If you’re still experiencing issues, open a support ticket. Before doing so, check that your IT administrator has confirmed that *.bz-rndr.com is allowlisted on your end.
Edit this page on GitHub