Access Braze
Here you can find articles to help you access your Braze account or dashboard, such as logging into your account for the first time, double-checking your endpoints, resetting passwords, and more.
Section articles
Supported browsers
The Braze dashboard supports the following browsers:
- Chrome (version 87 or newer)
- Firefox (version 85 or newer)
- Safari (version 15.4 or newer)
- Edge (version 87 or newer)
If your Braze dashboard says you have an unexpected error and your browser console tool shows the error ReferenceError: structuredClone is not defined, your browser is outdated. If this error keeps reoccurring, uninstall and reinstall your browser.
Browser cache and cookies
If you’re having issues with dashboard performance, such as your dashboard or segment performance list not loading, try clearing your browser cache and cookies by following the steps for your respective browser.
Clearing cookies will log you out, so unsaved work will be lost.
- Clear cache & cookies in Chrome
- Clear cookies in Safari on Mac
- Clear cookies and site data in Firefox
- Delete all cookies in Microsoft Edge
If clearing your browser cache and cookies doesn’t resolve your issues, contact Support.