Delete users with Cloud Data Ingestion

User delete syncs are supported for all available Cloud Data Ingestion data sources.

Integration configuration

Follow the standard process to create a new integration in the Braze dashboard for the data warehouse you want to connect to. Ensure that you include a role that can access the delete table. On the Create import sync page, set the Data Type to Delete Users. This will ensure the proper actions are taken during the integration run to delete users.

Source data configuration

Source tables for user deletes should include one or more user identifier types and an UPDATED_AT timestamp. Payload columns are not supported for user delete data.

UPDATED_AT

Add an UPDATED_AT timestamp to your source table. This timestamp indicates the time that this row was updated or added to the table. Braze will only sync rows that have been added or updated since the last sync.

User identifier columns

Your table may contain one or more user identifier columns. Each row should only contain one identifier: either external_id, the combination of alias_name and alias_label, or braze_id. A source table may contain columns for one, two, or all three identifier types.

• EXTERNAL_ID - This identifies the user you want to update. This should match the external_id value used in Braze.
• ALIAS_NAME and ALIAS_LABEL - These two columns create a user alias object. alias_name should be a unique identifier, and alias_label specifies the type of alias. Users may have multiple aliases with different labels but only one alias_name per alias_label.
• BRAZE_ID - The Braze user identifier. This is generated by the Braze SDK and new users cannot be created using a Braze ID through Cloud Data Ingestion. To create new users, specify an external user ID or user alias.

• snowflake
• redshift
• bigquery
• databricks

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CREATE OR REPLACE TABLE BRAZE_CLOUD_PRODUCTION.INGESTION.USERS_DELETES (
     UPDATED_AT TIMESTAMP_NTZ(9) NOT NULL DEFAULT SYSDATE(),
     --at least one of external_id, alias_name and alias_label, or braze_id is required  
     EXTERNAL_ID VARCHAR(16777216),
     --if using user alias, both alias_name and alias_label are required
     ALIAS_LABEL VARCHAR(16777216),
     ALIAS_NAME VARCHAR(16777216),
     --braze_id can only be used to update existing users created through the Braze SDK
     BRAZE_ID VARCHAR(16777216)
);

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CREATE TABLE BRAZE_CLOUD_PRODUCTION.INGESTION.USERS_DELETES (
   updated_at timestamptz default sysdate,
   --at least one of external_id, alias_name and alias_label, or braze_id is required
   external_id varchar,
   --if using user alias, both alias_name and alias_label are required
   alias_label varchar,
   alias_name varchar,
   --braze_id can only be used to update existing users created through the Braze SDK
   braze_id varchar
);

How it works

With Braze Cloud Data Ingestion, you set up an integration between your data warehouse instance and Braze workspace to sync data on a recurring basis. This sync runs on a schedule you set, and each integration can have a different schedule. Syncs can run as frequently as every 15 minutes or as infrequently as once per month. For customers who need syncs to occur more frequently than 15 minutes, speak with your customer success manager, or consider using REST API calls for real-time data ingestion.

When a sync runs, Braze will directly connect to your data warehouse instance, retrieve all new data from the specified table, and delete the corresponding user profiles on your Braze dashboard.